If you choose to return goods without recorded delivery, then they will not be insured for loss or damage in the post. This is at your discretion, but we can only refund items that arrive back in a resaleable condition.
If any item arrives with you that has been damaged in transit, please contact us within 48 hours, and a replacement will be sent out, wherever possible, or refund made. Please ensure that you have signed for your parcel as "NOT INSPECTED" to maintain the parcel insurance with the courier. A clean signature means that you have received your item in good condition and no claim for damages will then be possible.
All postage costs of goods returned will be at purchasers own expense.
If your product is faulty we will only refund the return postage rates per courier service www.myhermes.co.uk, who offer a collection from home service fully tracked and insured, with correct postal weight applied for the product, guidance for this will be given by email should you need to return any product. If you choose to use any other method for return, then any excess charge over and above myhermes rates will not be refunded.
Refunds will usually be processed within 48 hours of goods arrival, but may take up to 7 days.
Any item covered by a one year manufacturers warranty must be returned for testing, if fault occurs, prior to any refund or replacement. If no fault is found with item, or user error is the problem, cost of postage is at the buyers expense and the item will be returned to the customer at their cost. Any item that is returned and has been clearly tampered with and warranty conditions not followed will not be eligible for refund or exchange. Please ensure you read and follow the product warranty details upon initial receipt of your goods. Any misuse or accidental damage to the product will not be covered by the warranty.
Any item returned must be returned complete with all cables, instruction manuals and manufacturers original product packaging.